Refund Policy

Cancellation & Refund Policy

• Please apply through the customer center email (help@mykmarket.com) or the chatbot on the website for cancellation of the order.
• If the order has not been processed in Korea, we will refund the full amount of the cancellation without any additional costs.
• If the requested order is processed in Korea, it will be processed as a return.
• Among the products you ordered, products that are sold out in Korea may be partially canceled. However, if you receive free shipping benefits, no additional shipping fee will be charged.

Return & Exchange Policy

1. Return Process

• You can return the product up to 7 days after receiving the product.
• You must request a return through the customer center email (help@mykmarket.com) or the chatbot on the website within 7 days of receiving the product.
• You must contact the person in charge in advance and proceed with the return, and if the product is sent arbitrarily without contacting the person in charge of myKmarket, myKmarket is not responsible for loss of the product or shipping costs.

• In the case of the seller's negligence (misdelivery, defective products, damaged goods, etc.), the cost will be returned free of charge to the customer.
• In the case of the buyer's negligence (simple change of mind, impulse purchase, loss of necessity, etc.), the return fee must be paid; $39.99 (AUD 63.98) for overseas shipping and 20% for the product you return as for restocking Fee.
• The cost and penalties can be deducted from the refund amount or we can request additional payment.
• The refund amount may vary depending on the product you purchased.
• The delivery fee from the customer to the refund center must be paid in advance by the customer.

• The return procedure should be carried out in the following procedure, and myKmarket is not responsible for damages caused by not following procedures such as loss of products sent randomly.

In the case of the seller’s negligence

• Communicate your intention to return via customer center email (help@mykmarket.com) or the chatbot on the website.
• The customer center will determine the fault and processes a refund

In the case of the buyer’s negligence

• Communicate your intention to return via customer center email (help@mykmarket.com) or the chatbot on the website.
• The customer center will determine the fault and will request customers to send the product to the local return center.
• Ship product to the local return center (Return center address: Kay Park, 122 John St, Hackensack, NJ HACKENSACK New Jersey 07601 U.S.A.)
• After the product is inspected at the local return center, myKmarket will either charge the customer for a return fee or deduct from the refund amount

• If it exceeds 7 days after receiving the product
• In the case where the product is lost or damaged due to the customer's carelessness or use
• If the product TAG is removed or the brand box is lost or damaged (except if the packaging, etc. is damaged to check the contents of the product)
• If the value of the product is significantly reduced due to the use or partial consumption of the product (e.g., accessories scratches/fragrances, cosmetics use, etc.).
• In a case where the value of a product has decreased significantly to the point where resale is difficult over time.
• In the case where the packaging of products that can be reproduced is damaged,
• In the case of failure to receive or delay in delivery due to natural disasters, extreme weather conditions, and irresistible circumstances.

• Due to the nature of overseas delivery products, exchanges are not available.
• Customers who want to exchange products can proceed and follow the return procedure.